Backups

WebHosting

We are regularly backing up files stored on webserver, databases and e-mail accounts. Temporary directories for web applications (eg. cache, sessions, temp) and archives (zip, tar, 7z, etc.) are not backed up. Data is being archived for max 30 days with daily or weekly increments  based on webhosting tariff. Restore can be done by whole website content or single files and whole database. Restore can be requested from authorized contact to our technical support by e-mail or by phone. Request can be applied to e-mail account, website and/or database.

VPS - virtual servers

In case when extra service "VPS backup" is activated, we create bit image of virtual disk by creating snapshot in intervals set by user. Backup is being done without limitation of VPS. Backup can be set in weekly plan once per day. You can also create snapshot of virtual disk manually at any time. Restore is made by customer in webservices administration panel.

Whole server will be overwritten by data in backup. Individually you can order file backup (similar as with webhosting). This service can be only ordered and activated via technical support.

Backup security

All user services backups are encrypted and separated outside production server nodes of hosting cluster into dedicated backup infrastructure of our datacenter in Česká Třebová with optional full or partial redundancy to datacenters in Strasbourg (France), Falkenstein/Vogtland (Germany) for Disaster Recovery in geographically separated areas. Backup mechanism of hosting (all offered services do) is compliant with GDPR.

 

We strongly recommend users to do own backups outside hosting infrastructure.